[On Hold] Flickering fullscreen in Macbook Pro

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6 comments

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    marge_madness

    I'm having the same glitchy screen issue on my Mac laptop as well, but it's for every show on Viki.

    I've logged out, reloaded Viki completely & unfortunately it hasn't reset or fixed the issue at all. 

    Could this be another IOS issue? Hopefully Viki Support already has a fix, or can further assist in patches or reset of some sort. 

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    Kristie

    Hi monkey31 & marge_madness,

    As both of you are watching on Macs, could I check if you're watching on Safari web browsers as well?

    If so, could you guys try watching on another web browser (ex. Chrome, Firefox) to see if it helps?

    In addition, please send a issue report for the problem so that we can further troubleshoot it. You can send the report by taking these steps:

    1. At the bottom of the video player, next to the volume icon, go to Settings > Report Video Issues
    2. Check the relevant categories and write any additional details and click Submit. This will automatically send us useful information that will help us debug what might be causing the issue you're experiencing.

    After submitting the report, please let me know. 

    Cheers,
    Kristie

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    marge_madness

    Thanks so much Kristie for your assistance in this. I have sent in the issue report following your instructions, & you are correct: watching Viki shows in another web browser (Firefox) actually works fine. Thanks again, & hopefully the Safari problem can be fixed soon. 

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    kakinc_256

    Solution suggestion to viki web developer:

    This also happens to videos on twitch too. The only resolution right now is to use a theatre mode like the one on twitch videos and then put it in full screen from the browser (under view menu), NOT from the the html5 video corner button.

    An alternative solution is the youtube method, youtube used to have this issue on Mac, recently they updated it to go fullscreen by using browser function instead of html5, that's also why you can scroll down to comments even in fullscreen when watch youtube videos.

     

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    appleeye

    Hi there, still have the same problem watching videos full screen on Safari. The flickering stops when leaving the cursor on the "pause" button, but this means the menu stays in sight as well. Another temporary solution is watching with Firefox.

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    Kristie

    Hey guys,

    Could you try if enabling hardware acceleration helps the issue?

    You can refer to this article for instructions on how to enable hardware acceleration.

    Cheers,
    Kristie

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