Answered

[Solved] "My Love from the Star" videos not playing

mlncstn

November 14, 2018 09:51

Episodes from this title are failing to load. I have tried playing from an iPhone, iPad, Apple TV, and the web all got the same error - "The video failed to load". Help please!

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8 comments

amy_grace_ehikioya_707
November 14, 2018 14:38

I got the same error for Blood too

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sharjoy_533
November 14, 2018 15:17 (Edited November 14, 2018 15:31)

Certain episodes are not playing, but others are. Help. I need Episode 16 of My Love from a Star.

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mssamia
November 14, 2018 19:04

I'm receiving the same message. Please help.

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dalriadalass_895
November 15, 2018 01:43

I am getting the same on episode 14 of "Your House Helper"

Lotsa tech issues with episodes, can't forward or rewind without looping forever.

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Kristie
November 15, 2018 07:01

Hi everyone.

So sorry you were having issues with loading these shows.

The team has just pushed out fixes that should resolve the issue. Please try and see if you're now able to play them now.

If you're still experiencing problems, please let me know so that we can further troubleshoot!

Cheers,
Kristie

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carolinevmartins_2
November 17, 2018 03:04

Now I am having the same problem with "The undateables" ep. 8

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songstar1
November 17, 2018 04:12 (Edited November 17, 2018 04:29)

Same problems with “shine or be Mad” also, I can’t continue the episode from 16, this is frustrating!

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Kristie
November 19, 2018 06:15

Hello carolinevmartins_2 & songstar1,

So sorry about all these issues!

Videos should now be loading and playing again.

If you're still experiencing any issues, don't hesitate to let me know.

Cheers,
Kristie

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