Answered

[Solved] videos are loading but glitching

lovesgeeks

November 12, 2018 01:55

So I tried this for My healing love episode 1 and for Jang geum Oh my grandma. The videos loaded just fine but it would cut out a few minutes in go to a green screen then the audio would still be going in the background. Not sure why this is happening.

Comments

16 comments

daphreak
November 12, 2018 02:53

Im having the same problem except mine isn't going into a green screen.. Mine just sits there and buffers... Video wouldn't even load! I think theyre having some server problems. I know its not my connection because I am able to watch Netflix or youtube videos just fine.

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nng001_923
November 12, 2018 04:50

Having same problem with video going to green screen off and on, or if see video, it is breaking up. Sound is fine. This is happening for The Good Witch starting with Episode 7 and onwards. All episodes including up to Episode 6 were fine.

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knmmar24_202
November 12, 2018 06:44

Same with love from a star, ep 14... skipped it, 15 worked well, then 16 started the green screen crap

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lyla_nazemi_602
November 12, 2018 08:46

Did you all find any resolution to this problem?

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sanada_x
November 12, 2018 10:57

Having the 'green screen' problem with Your House Helper episode 1.

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shinjapan
November 12, 2018 11:07 (Edited November 12, 2018 11:09)

Having the same green screen problem with Bad Papa and I am not a Robot... and then I get this message: "The media playback was aborted due to a corruption problem or because the media used features your browser did not support."

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momento_mori
November 12, 2018 12:44

Same issue with Healer -- loads the episode but glitches out, then i get a total green screen with just audio, then i get the "media playback was aborted" message.

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qsmo2_486
November 12, 2018 14:43

The same problem with Ghost Detective. no problem last night and this morning is glitchy, green screen, subtitles will play forward but the image is in a wierd glitching pause.

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furry1
November 12, 2018 17:50

Same issue with Wok of Love starting Episode 24...video looking corrupted, audio and subtitles fine.

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rubylay05_62
November 12, 2018 22:31

i though i'm the only one having issue ! Same issue with come and hug me :(

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thekoreankitchenhawa_457
November 12, 2018 23:06

Same issue here with Healer

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ducesaonline_892
November 12, 2018 23:18

I'm having issues too. Started today. Very frustrating as I just started a free trial to see if Viki plus was worth it.

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rosangelakhj
November 12, 2018 23:38

Im also having issues.....Green screen but audio is good.

Please help us! We wanna watch our DRAMA

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etdin28731_396
November 13, 2018 02:42

Having the same problem all day. Started with Good Witch episode 4, 5 and 6. Angry Mom episodes 1 and 2 and now with I Am Not A Robot. What is going on!? Is there a fix? Please help!

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nng001_923
November 15, 2018 05:41

Viki seems to have fixed the problem for videos from The Good Witch. No more green screen!

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Kristie
November 15, 2018 06:10

Hi everyone,

This issue should now be resolved. If anyone is still experiencing issues with this, please let me know!

Cheers,
Kristie

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