[Solved] Subtitles

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7 comments

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    van3ssadavid_741

    I have the same issue!

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    joannashockley_500

    Same issue here

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    misokute

    Same thing happened to me.
    Something is wrong with the subtitles. I was watching I'm not robot last week. Just went back to continue and subtitles was not working. I had been trying to reset it, log out and log back in, turn the phone off and on without getting it to work. 😏

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    1343098859064276_364

    No tengo subtítulos en doramas actuales me sale en configuración que no está habilitado por el momento cuando lo solucionaran me quede en el cap 7 de ven y abrazame

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    Kristie

    Hello everyone,

    Sorry for the issues you were experiencing.

    We were experiencing server issues that led to the problems you experienced. The engineers have since resolved this issues and things should be back to normal now.

    If you're still experiencing problems, please let me know so that we can investigate.

    Cheers,
    Kristie

    Hola todos,

    Lamentos muchos por los problemas que estaba experimentando.

    Estábamos experimentando problemas con el servidor que llevaron a los problemas que experimentaste. Desde entonces, los ingenieros han resuelto estos problemas y las cosas deberían volver a la normalidad ahora.

    Si aún tiene problemas, hágamelo saber para que podamos investigar.

    Saludos,
    Kristie

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    shirleyj_roth_434

    i am experiencing problems with the subtitle. Sometime it shows up and it then disappear.  Can you please check it out

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    Kristie

    Hello shirleyj_roth_434,

    We don't actually translate or subtitle content ourselves; instead, our passionate volunteer community (people like you!) subtitle content on Viki. You can learn more about our volunteer community here.

    When subtitles for a video don’t appear or are incomplete, the community has not finished with the subtitling yet. But don't worry, they'll get to it very soon!

    You can check a video if it has been completely subtitled by referring to the subtitle completion percentage at the bottom of the video thumbnail. Follow the channel to get mobile notifications from the Viki mobile app when subtitles are completed. For more details on how to do this, please refer to this FAQ.

    If you wish to request subtitles for a particular show, you can also fill out this form and we'll do our best to make it happen.

    Best,
    Kristie

    P.S. As this is a public forum, please do not share personal details, such as emails on the forum.

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