Answered
[Solved] Subtitles Not Appearing for any Dramas
I've had this issue a few times recently, but it usually clears up by restarting the app. The last two times, it has not.
I'm on a Galaxy8, Android 8.0, Viki app v.4.19.2.
I've also tried restarting (phone and app)
, reinstalling the app, clearing the app cache. Subtitles are on in my settings, and set to English.
The show I'm watching is Doctors. Episode 12.
I checked previous episodes I've watched, and those subs don't show either.
Room 9 (ep1?) also didn't show, and neither did Bous Over Flowers (ep1). Weightlifting Fairy Kim (ep 2) did show up.
Any help would be greatly appreciated!
Comments
Hi cl_braden_935,
I see that you've also posted in the post Subtitles now showing.
May I check if this issue is still occurring or if it's already cleared up!
Do let me know especially if it's still occurring so that we can help troubleshoot!
Cheers,
Kristie
Hi @Kristie, this is still an issue. I did get episode 13 to play with subtitles, and I thought it was fixed, but today it is doing the same thing it had done before. I have submotted a support ticket about this, but haven't heard back.
Any ideas?
Thanks!
-Crystal
Hey Crystal,
Thanks for getting back.
The team is looking into it and I've also responded to your ticket.
I'll be updating you once we have a fix for this.
Cheers,
Kristie
Hi Crystal,
We've just released a fix for this issue.
Please try and see if subtitles are back up for you now.
If still experiencing problems, don't hesitate to let me know!
Cheers,
Kristie
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