[Solved] Missing subtitles on 100% sub videos

• Official comment

  

  Kristie

  November 08, 2018 06:15

  Hi everyone,

  Sorry about the subtitles suddenly disappearing. We experienced an issue a while ago that caused them to disappear.

  The engineers have since fixed the issue and you should be able to see them again.

  If you continue to experience problems seeing subtitles, please let me know.

  Cheers,
  Kristie

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  karmagarxia007_131

  November 08, 2018 05:08

  Having same issue.. Let me know how you fixed it.. thanks.

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  clifford5558_343

  November 08, 2018 05:07

  I have the same issue.

  0

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  pageturner15

  November 08, 2018 05:16

  Same for me!!

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  jenna_anderson1976_350

  November 08, 2018 05:42

  I posted in Viki support as well and received a response right away.
  Here is the message:

  Kristie (Viki Support)

  Nov 8, 1:23 PM +08

  Hi jenna_anderson1976_350,

  Thank you for reporting this issue to us!

  We have notified our engineers and they are currently looking into the issue. We will keep you posted on when it gets fixed.

  We greatly appreciate your patience and understanding, and sincerely apologise for any inconvenience caused.

  You can follow up on updates through our Community forum, our Twitter page @vikistatus and on the Help Center. We'll be letting you know once the issue is fixed.

  Thank you,
  Kristie

  Viki Support

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