[Solved] Charged Before End of Trial

Answered

Follow

zariad52_361

• November 01, 2018 19:51

 I originally signed up for the Viki Pass annual subscription. However, I changed my mind and was interested in cancelling the trial. When I clicked cancel subscription in the app, I was told that if did not cancel I would be charged on 11/02/2018; this took place on 10/31/2018. However, I ended up being charged a day earlier on 11/01/2018. The information was misleading and now $99 has been taken out of my bank account.

0

• Official comment

  

  Kristie

  • November 05, 2018 10:15

  Hello zariad52_361,

  I'm sorry you experienced this issue.

  I've emailed you with regards to this. Please follow-up there.

  Cheers,
  Kristie

  Permalink

Post is closed for comments.