[Closed] Amazon Fire TV and ads

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littlelonie36_573

• October 30, 2018 17:27

With every show I click on to watch, it keeps giving me the same ad right at the beginning that buffers and then freezes every time. I’ve uninstalled and reinstalled the app already but the same ad keeps freezing, not letting me watch my show.

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  Kristie

  • November 02, 2018 10:37

  Hello littlelonie36_573,

  Sorry you're experiencing this problem with this ad. To help us locate the problematic ad and take it down, please let us know the following:

  1. What brand is this ad about?
  2. Is there a blue triangle on top? A frame around the ad? Also, is there a skip duration of the ad of 5 or 10s?
  3. A screenshot of the ad you're seeing!

  I'll look forward to your response!

  Cheers,
  Kristie

   

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  emosley0004

  • November 06, 2018 09:44

  1. About  a UPS

  2. BTS VOTE

  3. There is a skip duration of adof 5 or 10s

  

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  Kristie

  • November 08, 2018 09:27

  Hey emosley0004,

  I'm sorry to hear you're also experiencing problems with ads on Fire TV.

  From the information you provided, you mentioned UPS and BTS Vote, and in the picture you provided, it shows Print Excellence Awards. May I verify if all three ads are problematic?

  Also, what problems are these ads causing?

  Cheers,
  Kristie

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