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[Solved] The English subtitles will stop working on some dramas

We have a Roku device and when watching some K dramas, the subtitles will just stop showing. We could be 10 minutes in and then the English subtitles just stop working. We set up the subtitles on the Roku device, so it should work for all shows that require English subs. Do you perhaps know what could be causing this issue?

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    Hi lydiamcgehee_829,

    We don't actually translate or subtitle content ourselves; instead, our passionate volunteer community (people like you!) subtitle content on Viki. You can learn more about our volunteer community here.

    When subtitles for a video don’t appear or are incomplete, the community has not finished with the subtitling yet. But don't worry, they'll get to it very soon!

    You can check a video if it has been completely subtitled by referring to the subtitle completion percentage at the bottom of the video thumbnail. Follow the channel to get mobile notifications from the Viki mobile app when subtitles are completed. For more details on how to do this, please refer to this FAQ.

    However, if the video subtitle percentage appears as 100%, and you still experience problems seeing subtitles, do let me know so that I can check what's going on.

    Best,
    Kristie

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