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[Solved] Over-payment
I have been overcharged on several months. I submitted a help center request on this issue 7 days ago. No one has gotten back to me yet. Today I received a non-payment email for October, when I have be charged twice for October already. I'm really getting frustrated with this.
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Hi smdavis1970_502,
Sorry for the long response time. As we're a small team dealing with a large volume of tickets, it can take us some time to respond.
I've just responded to your ticket. If you have any questions, please follow-up there.
Thanks,
Kristie
Did they ever resolve your issue? I’ve been waiting quite a while for my billing issue as well...
Hi piggymoon59_717,
I looked up your help ticket and see that you're being attended by my team member as well.
If you have any other questions, please follow-up there.
Cheers,
Kristie
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