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[Solved] Money taken before end of free trial

Hi, I just signed up for the $34 annual plan but it said it wouldnt bill me until the 7 day trial was over but it billed me right away. That $34 down the drain for me. please give me my money back. I also changed my plan to a $4.99 a month thinking it would help, and now I'm scared to change it back to the plant that i apparently bought cause it might bill me again. i'm a broke college student who works really hard for her money, please give me it back.

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  • Official comment

    Hello graciewhite1999_614,

    Sorry that there was an error with the free trial messaging.

    There is in fact no free trial for the $34.99/year Fall in Love Promo. As such, you were charged immediately once you signed up.

    I've also contacted you with regards to this.

    Cheers,
    Kristie

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  • Me ha pasado lo mismo que a ti, me suscribi con el plan básico, me descontaron el dinero que valía la suscripción y a los 10 días después volvieron a cobrarme la misma cantidad. Menos mal mi tarjeta estaba llena y no se pudo descontar el dinero, desde el 22 de octubre estoy pidiendo ayuda y no me responden los correos

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  • Hola konexx_xx_560,

    Ya he respondido a tu boleto de ayuda para explicar los cargos.

    Saludos,
    Kristie

     

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