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Dear Viki:

I used to be a Drama Fever subscriber/customer. That business is no longer in operation.
I have since become a subscriber of Viki but I'm not quite satisfied with the service so far.
My reason for subscribing is very simple. I prefer to watch the programs you offer without any interruptions from advertising breaks and, so far, that hasn't happened.

Would you therefore qplease remove extraneous advertising from the viewing episodes?

As well, please advise how I can also remove from the viewing screen, all the comments made by other viewers? That practice is irritating. I would prefer to form my own opinion about what I'm watching than to read other people's conclusions and observations at the top of my screen in real time.
Another irritant.

I await your response.

Best regards,

Doreen Jones

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  • Official comment

    Hello Doreen,

    Sorry you’re not seeing Viki Pass benefits! I’ve just emailed you about this, and we can follow-up there.

    In the mean time, this is a common troubleshooting step you can try when you don’t see Viki Pass benefits after purchasing Viki Pass:
    Purchased Viki Pass but can't see benefits

    Also, to turn off Timed Comments on viki.com, simply click on the icon below. You can also refer to this FAQ for more information on how to turn off Timed Comments on Viki website and its apps.

    Cheers,
    Kristie

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