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    Kristie

    Hello Doreen,

    Sorry you’re not seeing Viki Pass benefits! I’ve just emailed you about this, and we can follow-up there.

    In the mean time, this is a common troubleshooting step you can try when you don’t see Viki Pass benefits after purchasing Viki Pass:
    Purchased Viki Pass but can't see benefits

    Also, to turn off Timed Comments on viki.com, simply click on the icon below. You can also refer to this FAQ for more information on how to turn off Timed Comments on Viki website and its apps.

    Cheers,
    Kristie

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