Answered

[Solved] Refund request id#477750

Hi, i submitted a refund request 3 days ago and not have heard Anything back, When it stated they will get back to me within 72 hours. Thinking that this subscription is like netflix where i pay monthly only . Because that $4.99 was in big bold letter while the annual charge is in small little letters underneath it. They automatically withdrew $99 from my account and They didn't even send me a reminder that my 7 day free trial was going to end soon, so that i can cancel on time also. Im very disappointed, cause i do not have the funds for annual subscription. Please resolve this for me ASAP. Thank you!

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  • Official comment

    Hello,

    Thank you for bringing this up to our attention!

    I looked up your request ID and see that my teammate has already attended to your request.

    Cheers,
    Kristie

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