Answered

[Solved] How do I edit my profile/change my picture?

Hello! I’m a viki pass plus subscriber, and I sign in using my iCloud email and such. I only watch using the app for iOS (my system is currently iOS 12.0).

Even though there are instructions on here as to how to edit your profile, I am unable to do anything on the viki homepage. I was able to add a brief description on my profile, when I signed into this viki community support area; however, it states that I’m unable to change my profile picture and screen name from here. 

When I click on the “Me” tab, and then click on the settings icon at the top right corner, there is not an option to edit my profile. When I click “Account”, it only asks if I want to log out.

If anyone has any suggestions, please let me know! I appreciate you taking the time to read this.

Thank you so very much! —Jenny

 

 

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  • Official comment

    Hi Jenny!

    To edit your profile and upload a profile picture, you need to do it on the viki.com website. You will not be able to make changes on the Viki app.

    1. Login to viki.com
    2. Go to Edit Profile
    3. Make the desired changes and click Update Profile to save changes

    Cheers,
    Kristie

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