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[Solved] Viki Pass Standard

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melliza_842
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Dear Team,

I got coupon subscription on Viki Pass Standard, but why do I still see Ads while I am watching a drama?

Did my subscription not valid?

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    Amanda

    Hello there!

    I'm sorry you're experiencing these problems on Viki.

    To make sure this is not a browser issue can you please try the following?

    1. Log out from your account
    2. Clean the cache and cookies on your browser.
    3. Close the browser and restart it again.
    4. Log back into your Viki account
    5. Try again from another browser

    Are you still experiencing these issues?

    If so, can you please contact us directly, here!

    Thank you!

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