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[Closed] The shows I am watch freeze up

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pierlise
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I will be watching an episode, and it will freeze up, then it shows the video failed to load touch to retry, I do it like 5 times, it finally comes on, but will start at the beginning, only to freeze up again, it does it on almost all of the dramas old or new

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    Kristie

    Hi lisamariepierson_814,

    Sorry to hear you're still experiencing issues with video playback. For us to help resolve the issue, we will require more information, such as where you're watching shows on (ex. viki.com website, Viki iOS app, Viki Roku TV app).

    If this issue is occurring on the viki.com website, please send a issue report for the problem by taking these steps:

    1. At the bottom of the video player, next to the volume icon, go to Settings > Report Video Issues
    2. Check the relevant categories and write any additional details and click Submit. This will automatically send us useful information that will help us debug what might be causing the issue you're experiencing.

    After submitting the report, please let me know.

    Alternatively, if you're experiencing this on a Viki app, please try deleting and reinstalling the app to see if it helps.

    If you continue to experience the same issue, please let us know the following information?

    1. Which Viki app are you on? What is your device model? (ex. Android mobile app on Samsung S8)
    2. The specific episodes for which this is occurring (ex. Time Ep. 2)
    3. A short video or photo of the error message or issue you're experiencing

    Let me know how it goes!

    Cheers,
    Kristie

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