[On Hold] Video freezes watching Viki on Firestick

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4 comments

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    Kristie

    Hi copagirl1224_504,

    Thanks so much for reporting this!

    I've alerted the team and they're looking into it.

    I will update you once we find out more.

    Cheers,
    Kristie

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    Kristie

    Hey copagirl1224_504,

    We've just fixed the video.

    You should now be able to play it on your Fire TV.

    If you continue to experience problems playing the video, please let me know.

    Cheers,
    Kristie

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    copagirl1224_504

    I was excited to receive your reply and tried to watch Come & Hug Me last evening, but I'm still having the same issue.

    Is there anything else I might be able to do on my end to make it play without freezing?? Thank you!!

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    Kristie

    Hi copagirl1224_504,

    Sorry to hear that the video is still freezing!

    I've informed the team and they will be doing more investigations to see what they might have missed out.

    Cheers,
    Kristie

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