Answered

[Solved] Video freezes watching Viki on Firestick

I've been trying to watch Come and Hug Me via the Viki App on Firestick for the last few weeks, but can't get past the first few minutes of Episode One. The video freezes, but the audio continues to play. This is very frustrating!! I've never had this issue before with any other videos on Viki. I've uninstalled and re-installed the Viki App and I also re-booted my Firestick, but neither worked. Please help!! 

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  • Hi copagirl1224_504,

    Thanks so much for reporting this!

    I've alerted the team and they're looking into it.

    I will update you once we find out more.

    Cheers,
    Kristie

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  • Hey copagirl1224_504,

    We've just fixed the video.

    You should now be able to play it on your Fire TV.

    If you continue to experience problems playing the video, please let me know.

    Cheers,
    Kristie

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  • I was excited to receive your reply and tried to watch Come & Hug Me last evening, but I'm still having the same issue.

    Is there anything else I might be able to do on my end to make it play without freezing?? Thank you!!

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  • Hi copagirl1224_504,

    Sorry to hear that the video is still freezing!

    I've informed the team and they will be doing more investigations to see what they might have missed out.

    Cheers,
    Kristie

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  • Hi there!

    Thanks for your patience with us! Our engineers have gotten back to us and the issue has been fixed. Please try to log out and log back in before trying again.

    If you continue to experience this issue, please let me know!

    Cheers, 
    Joshua

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