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    Kristie

    Hello,

    If you're seeing a "Not Available in Your Region" message, this means that we currently do not have the license to show the video you're looking for in your geographic region.

    We are always working towards making more videos available in more regions. If you'd like to request While You Were Sleeping in your geographic region, please fill out this form. Our content team will see your request, and we'll try our hardest to license the show in your region in the future.

    For more info on the licensing process, as well as regional licensing, please check out this blog post written by our CEO: http://bit.ly/VikiAboutLicensing

    However, if the problem you're experiencing isn't a "Not Available in Your Region" message, please take these steps if this issue is occurring on the viki.com website, please send a issue report for the problem by taking these steps:

    1. At the bottom of the video player, next to the volume icon, go to Settings > Report Video Issues
    2. Check the relevant categories and write any additional details and click Submit. This will automatically send us useful information that will help us debug what might be causing the issue you're experiencing.

    After submitting the report, please let me know.

    Alternatively, if you're experiencing this on a Viki app, please try deleting and reinstalling the app to see if it helps.

    If you continue to experience the same issue, please let us know the following information?

    1. Which Viki app are you on? What is your device model? (ex. Android mobile app on Samsung S8)
    2. The specific episodes for which this is occurring (ex. While You Were Sleeping Ep. 2)
    3. Are you getting any error message?
    4. A short video or photo of the error message or issue you're experiencing

    Let me know how it goes!

    Cheers,
    Kristie

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