[Closed] Missing English Subtitle on lots of old Korean series when I watch VIKI on Apple tv

Hi,

I tried to watch Good Doctor last night on VIKI app on my Apple TV. The English subtitle is totally missing in every episodes. I tried watch it on my IPad just to see if this Apple tv issue. I was able to watch the show on my IPad with the subtitle though.

I found this subtitle missing happened with some old other K-Dramas such as Dae Jung Geum when I tried to watch them on Apple TV as well. I tried to fix the issue by turning the subtitle on and off in Apple TV settings but the subtitle is still not appearing in Good Doctor. Meanwhile, every new and current shows has all the subtitles.

Please advise.

Thank you

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  • Hi piyanuch_limchareonk,

    I'm sorry to hear you're experiencing this on the Viki Apple TV app.

    To ensure this isn't an app problem, could you try deleting and reinstalling the Viki app on your Apple TV to see if it helps to fix the issue.

    If you continue to experience problems after deleting and reinstalling, please let me know so that we can investigate.

    Cheers,
    Kristie

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