Sorry to hear you're experiencing problems watching videos.
If this issue is occurring on the viki.com website, please send a issue report for the problem by taking these steps:
At the bottom of the video player, next to the volume icon, go to Settings > Report Video Issues
Check the relevant categories and write any additional details and click Submit. This will automatically send us useful information that will help us debug what might be causing the issue you're experiencing.
After submitting the report, please let me know.
Alternatively, if you're experiencing this on a Viki app, please try deleting and reinstalling the app to see if it helps.
If you continue to experience the same issue, please let us know the following information?
Which Viki app are you on? What is your device model? (ex. Android mobile app on Samsung S8)
The specific shows and episodes for which this is occurring (ex. Master in the House Ep. 24)
Are you getting any error message?
A short video or photo of the error message or issue you're experiencing
Comments
Hello sasiying_705,
Sorry to hear you're experiencing problems watching videos.
If this issue is occurring on the viki.com website, please send a issue report for the problem by taking these steps:
After submitting the report, please let me know.
Alternatively, if you're experiencing this on a Viki app, please try deleting and reinstalling the app to see if it helps.
If you continue to experience the same issue, please let us know the following information?
I'll look forward to your response!
Cheers,
Kristie
Post is closed for comments.