[Closed] English subtitles disappear in middle of shows

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adelina_vasconcelos

• August 10, 2018 19:22

Disappearing subtitles in English still disappearing in middle of variety shows

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  Kristie

  • August 13, 2018 06:40

  Hello adelina_vasconcelos,

  Sorry to hear you're experiencing problems with subtitles disappearing in the middle of shows.

  To help us figure out what is causing this, could you let us know the following information?

  1. Where are you watching the shows? (ex. viki.com website, Android mobile app, Roku TV app)
  2. The specific shows and episodes for which this is occurring (ex. Master in the House Ep. 24)
  3. The point at which English subtitles disappear for each episode (ex. Master in the House Ep. 24, 38:07)

  I'll look forward to your response!

  Cheers,
  Kristie

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