Answered

[Solved] Sign-in completely broken on Android TV

It is impossible to sign in on Android TV.  It's not even possible to access any of the fields on the sign-in screen other than E-mail and Password.  But when filling these in properly, the app then goes into "Sign UP" mode.

The arrow keys don't allow selection of any of the fields OR buttons (such as "Log In").  The red "Rakuten" button gets slightly redder if selected, but pressing OK has no effect.

How on earth does software of this poor quality even get published?  This one really amazes me...

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  • Hi shattlebip_393,

    Thanks for letting us know that this is occurring for the Android TV app.

    I've alerted the engineers and they're looking into it.

    I'll update you once we have a fix for it.

    Cheers,
    Kristie

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  • P.S.  Not only that, the Android TV link system doesn't work either.  If you go to viki.com/androidtv, you get a nice little screen that says what you can see below.  The problem is... There is no way at all in the app to get the necessary code!  Amazing...

    Let's link your Android TV Device

    You are one step away from linking your Android TV Device. To get started, you can enter the Android TV linking code.

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  • hello I have the same problem. when I run the viki android tv application, it shows me no connection error while I have the connection on my Android TV. made something and especially improve the application because it is really late compare to that of mobile android, there are too many missing series too .... there are people who pay each month. thank you for doing something.

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  • Hi light2a14,

    Thanks for letting us know this issue is occurring to you as well.

    The engineers are working on the fix and we hope to have it out as soon as possible.

    Stay tuned for updates!

    Cheers,
    Kristie

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  • Hi Kristie. How are you going to compensate, those who have a paid subscription? ...

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  • Hi guys,

    Thank you so much for your patience!

    We've just released a new Android TV app 2.1.1 that fixes the issue you're experiencing.

    Please go to the Google Play Store on your Android TV app to update your app to the newest app.

    If you continue to experience problems after updating the app, please let us know!

    Cheers, 
    Kristie

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