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[Solved] missing english subtitles

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cafegal67_2
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Please help, I have been watching several shows on Viki and most recently the english subtitles disappeared. I cant tell if its just incomplete or there is a problem with the system. I am currently watching Hwayugi ep 9 and mid-way english subtitles disappeared. I checked back with other shows I watched and the english is not there either? whats happening...can someone help? I am the pass plus member

Thanks

 

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  • Official comment
    Avatar
    Kristie

    Hi everyone,

    The team has now fixed the problem.

    If you're still experiencing problems with subtitles not appearing, please let us know!

    Cheers,
    Kristie

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  • Avatar
    jumali_ga_401

    Master in the House Ep 25 has 100% English subtitles, but no subtitle is showing for me. I checked Ep 24 which I already saw & no Eng subtitle is showing for me on this today. Can someone check? Thanks.

    -2
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    c_sims96_614

    Same here :(

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    xiaohuli

    same here too :(

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    genojk_567

    Happened to me this morning all of a sudden on my laptop.  It must be a system error and not our individual set ups.  

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    cafegal67_2

    so odd my 2nd laptop is showing the subtitles just fine. I cant understand why some laptops/comp are affected and not others.

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    lchu_878

    I have subtitles on my Samsung Galaxy S9, but not on my computer.

     

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  • Avatar
    cafegal67_2

    i have even tried diff browsers, google chrome, edge, firefox...still not working akkkk. and we are paying for this service. would be great if they could fix it soon...i need my kdrama fix :)

    1
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    gemini_23

    Same here :(

     

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    luciana_bonavolento

    same here , the subtitles are still working on my phone app just not my computer????

     

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    m_lena

    same here in Polish

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    m_lena

    anyone have answer?

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    cafegal67_2

    is this community chat viewed by Viki tech support? I wonder if there was a recent upgrade on our computers that caused this glitch?

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    vivianneke

    same problem,  watching on a MAC,  all subtitles have dissappeared

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    olive4213

    watching on a chrome book. All subtitles are gone.

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    intans28_850

    watching on Mac and the subtitles are suddenly in korean.

     

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    pqgmama_234

    Glad to know it's not just me.

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  • Avatar
    cafegal67_2

    did the subtitles get restored?

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  • Avatar
    intans28_850

    I get the subtitles already.

    0
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