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[Solved] Need follow up on my request to customer support.
I would like a follow up to my request. Some acknowledgment that team is on it would be nice.
How can we help you?
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Hi dmoc,
Sorry for the late response and thank you for bringing this to my attention.
As we are a small team dealing with a large volume of tickets, we sometimes miss tickets, causing a delayed response.
I've just responded to your request. If you have any concerns, please follow-up there.
Cheers,
Kristie
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