[Closed] Subtitles Missing

Hello,

 

I am watching Healer on Episode 5 and the subtitles have stopped appearing even though it's set to "on" and is 100% completed. Is there any way to fix it?

 

Thanks!

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1 comment
  • Hello leila_hoffman77_384, 

    Sorry to hear you're experiencing problems with seeing subtitles!

    To help us troubleshoot the issue, could you do the following?

    1. At the bottom of the video player, next to the volume icon, go to Settings > Report Video Issues
    2. Check the relevant categories and write any additional details and click Submit. This will automatically send us useful information that will help us debug what might be causing the issue you're experiencing.

    Please let me know after you submit the form to let us know you've submitted the form. Also, please attach a short video or screenshots of the issues you're experiencing.

     

    Best,
    Kristie

     

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