[Solved] I bought a Standard Viki Pass and I can't see anything

Past thursday I decided to upgrade to the premium standard pass. I received confirmation email, but on my app and the website it still shows basic. When I press the link as if I'm going to order standard pass again, I get an error message saying I already have standard pass. I've tried signing in and out, I've deleted the app and reinstalled andI submitted a ticket regarding this issue but have had no response... Can someone help me?



1 comment
  • Hi sofysof46_705,

    Sorry you’re experiencing this issue! I've just gotten back to your ticket, and we can follow-up there.

    In the mean time, this is a common troubleshooting step you can try when you don’t see Viki Pass benefits after purchasing Viki Pass:
    Purchased Viki Pass but can't see benefits


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