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[Solved] Rakuten Viki on Roku in Central America

I recently bought a Roku and give it to my family in Central America. They have been trying to download Rakuten Viki as a new channel on Roku but is nowhere to be found. They tried in the PC but its display a message thats not available in the region. ¿Its Rakuten Viki on Roku really not available in Central America? (Note that they can use it on their phone as an app)

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  • Hi mirjuv_84,

    Your family can download the Viki Channel on their new Roku device by following the instructions in this FAQ:
    How to install the Viki app on Roku?

    Also, do ensure there's no spelling errors when spelling vikiglobaltv and that everything's in small letters, otherwise you will get a "not available in region" error message.

    Best,
    Kristie

     

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  • Hi, this did not work. That’s why I said “They tried in the PC but is nowhere to be found.”

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  • Hey mirjuv_84,

    Would you be able to check if there were spelling errors when spelling vikiglobaltv and that everything was in small letters? The "not available in region" error message usually appears when there's spelling errors or the code is wrongly capitalized.

    If you still get an error message, please send a screenshot of if so that we can try to further troubleshoot the issue.

    Thanks,
    Kristie

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