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[Solved] The video is not playing back from where it left off.

The video is not playing back from where it left off. After the team has fixed the ad error is that the video is not coming back from where I stopped before leaving (Brazil)

Sorry for my English.

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  • Hey crvgjohn,

    Sorry that you're Watch History isn't saving.

    It could be that something happened to your login session during the ad issues and when the team fixed it.

    Could you try the following?

    1. Log out of your account
    2. Clean the cache and cookies on your browser
    3. Restart your browser
    4. Log back into your account

    Let me know how it goes. If it still doesn't save your watch progress after doing the above, please let me know so that I can continue to assist!

    Best,
    Kristie

    P.S. Your English is much much better than my Portuguese ;)

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  • Thank you so much :)
    I did everything as mentioned and it continues without saving.

    I'm waiting for new information. Ps: In the app continues saving when leaving continues to normal, problem is being the web viki here

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  • Hi crvgjohn,

    Thanks for getting back and letting me know.

    The team is looking into what's going on and I'll update once it's fixed.

    Thanks,
    Kristie

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  • Hey crvgjohn,

    Thanks so much for your patience.

    The engineers have just released a fix for this. And it should now record where you left off.

    Best,
    Kristie

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  • Oh, this is happening to me too these past couple of days. On this drama (on all episodes). Although I am, of course, logged in when I watch it. I leave it half unseen in the evening and turn off the computer, and when I login again and go back to it, it is at the start of the episode. 

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  • It has been fixed and is back to normal, thank you !!

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  • Hi irmar,

    This issue has just been fixed.

    Could you try watching shows again to see if your progress is saved now?

    Thanks,
    Kristie

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  • I tried two shows and yes, it's been saved!

    Please give my thanks to the people who worked to fix the bug.

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