[Solved] I was billed for Viki Pass 8 days ago but under which account??

I've been a member since around 2012 I believe but a few months ago everything got messed up. I can no longer sign in with my original account info even though I'm getting billed 3.99 for my pass monthly. When I try to reset my password it shows up with a new account which I was forced to created in January, no longer the old account. Nothing is saved (and I know I just added several new shows to my watch list last week) and it says that I don't have a Viki Pass. I'm seriously confused here. And slightly angry that I'm getting billed for service I can't cancel (was thinking of upgrading).

I emailed this weekend too but no one has gotten in touch which me yet. Any idea as to what is going on would be appreciated. 




1 comment
  • Official comment

    Hi brunothesheep_264,

    Sorry for the late response. As we are a small team dealing with a large volume of tickets, we sometimes miss tickets, causing a delayed response.

    I've just gotten back to your email. Please get back to me there.


    Comment actions Permalink

Post is closed for comments.

Didn't find what you were looking for?

New post