[Closed] screen freeze and lose subtitle

screen freeze too many time within an hour, also I lose English subtitle and cannot put it back. After Viki change to Rakuten, I hated.  too many problem and even pay could not see many drama.  

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  • Hello anna72,

    Sorry to hear you've been experiencing these issues on Viki.

    To fix them, could you first please try the following:

    1. Log out from the Viki app
    2. Delete and Reinstall the Viki app
    3. Log back in to Viki

    If this does not help resolve the issue, please also let me know the device on which you're watching from as well as the specific shows and episodes you're having problems with (ex. "Wok of Love" Episode 2).

    Also, the reason why you're not able to watch some shows despite your Viki Pass subscription is because different subscriptions give you access to different content. You can find out more about what your benefits you get access to with your current subscription in these FAQ articles:
    What’s the difference between Viki Pass Standard and Plus?
    How do I know if a show is Standard or Plus?

    Best,
    Kristie

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