Answered

[Solved] The media could not be loaded, either because the server or network failed or because the format is not supported

For months I get the message "The media could not be loaded, either because the server or network failed or because the format is not supported." when trying to watch "Hot and Sweet". I can watch other dramas or shows just fine. This issue seems to affect several more people according to the comments below the video.

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4 comments
  • Unfortunately or luckily I can't reproduce the problem not anymore either... maybe to re-login did help, yet I know I had the same issue on a different computer as well, when I first encountered it. Anyway seems solved. Sorry

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  • Glad to hear that the problem isn't happening for you anymore, kuraimegami :)

    @olsilva_291, I've contacted you for more information. Please get back there so that we can help troubleshoot the issue.

    Cheers,
    Kristie

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  • Hi kuraimegami,

    Thanks for reporting this issue.

    As we're not able to replicate this issue, I've emailed you requesting more information that will help us with rectifying the problem. Please get back there.

    Thanks,
    Kristie

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  • I have the same issue when I try to watch Episode 33 onwards of The Good Witch." My problem is still not resolved I hope you could help me out. Thanks

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