[Solved] Android App Freezing

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    Kristie

    Hi stained_rose,

    Thanks for reporting this!

    We're looking into this issue and will update once we find out more.

    Best,
    Kristie

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    vinemigz0119_824

    This keeps happening to my android phone too..i cant watch properly it keeps freezing

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    stained_rose

    Hi Kristie,

    Sorry for the non-response. I missed this somehow and thought no one got back to me.

    I did try to remove other apps, but nothing seemed to work. I realized it froze every time I turned my phone and the screen auto flipped to the other direction. I ended up turning off the auto-flip function and that seemed to solve the problem.

    Vine, does it happen when you flip your phone too? 

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    Kristie

    Hi stained_rose,

    No worries! I'm glad that you managed to solve the problem by turning off the auto-rotate.

    @vinemigz0119_824, could you try if turning off auto-rotate fixes the issue too?

    Thanks,
    Kristie

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    rcurry07

    That's not a real solution. My note 8 als .ok freezes when ever I use the app. Is there some way viki can fix this in their system?

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