[Closed] 100% English but ZERO ENG SUBS ON ANY OF THE DRAMA SERIES

It has been three days since I sent my first request for help and I have not received an assigned number.  This is my 5th message.  

 "only side by side with you" ep 19 was showing that 100% eng sub were completed but there are NO ENG SUBS. Plus ep 20 at 80% is doing the same thing. Now "The Flames Daughter" is showing 100% eng sub complete . Plus Queen Mystery -- Need I say more -- it may be time to change streaming sites. Changing to a different web site may cause a virus excluding dramafever and hulu).  I have been patient.  NONE OF MY SERIES HAVE ENG SUBS  

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  • Official comment

    Hey lorace_britton_964,

    I've just sent an email to you requesting more information about the problem you're experiencing.

    Also, when experiencing problems with the video player on the viki.com website, you can always report such problems with these steps as it automatically submits a diagnostic report that helps us with troubleshooting the issues you're experiencing:

    1. At the bottom of the video player, next to the volume icon, go to Settings > Report Video Issues
    2. Check the relevant categories and write any additional details and click Submit. This will automatically send us useful information that will help us debug what might be causing the issue you're experiencing.

    Best,
    Kristie

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