[Closed] Learn Mode isn't working

The "Learn Mode" isn't working

  • When I turn it on it says that it's on (marked in blue) in the options but it's not working/ Korean subtitles etc. aren't appearing
  • After I turned it on it's not possible to turn it off (remains marked in blue)
  • I've already tried to use another browser (Chrome, Firefox, Internet Explorer)
  • I've tried it on many different dramas (Descendants of the Sun, Strong Woman Do Bong Sun, The Legend of the Blue Sea etc.); it doesn't even work for one of them

A long time ago it was working, but I didn't use it for a long time and now it's not working anymore. 

If someone already said something about that, I'm sorry, I couldn't find anything about that issue. 

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  • Official comment

    Hi ufoo,

    I've just sent an email to you requesting more information about the problem you're experiencing.

    Also, when experiencing problems with the video player on the viki.com website, you can always report such problems with these steps as it automatically submits a diagnostic report that helps us with troubleshooting the issues you're experiencing:

    1. At the bottom of the video player, next to the volume icon, go to Settings > Report Video Issues
    2. Check the relevant categories and write any additional details and click Submit. This will automatically send us useful information that will help us debug what might be causing the issue you're experiencing.

    Best,
    Kristie

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