Answered

[Solved] Roku app

roberts_william_l_940

April 04, 2018 21:59

Roku app closes immediately when starting to play an episode. Tried several from My Husband, Mr. Oh!. . No problems yesterday.

Tried unplugging roku but problem still happened when it restarted.

Thanks

Comments

12 comments

Official comment

Kristie
April 05, 2018 06:25
Hey guys,

Sorry for the issues you were experiencing with the Roku app!

We've just released a fix for the issue.

To fix it, please take the following steps:

Go to your Roku Settings > System > System Update

Click Check Now

This will update your Viki Roku app to the latest version we just released that contains the fix to the issue

Also, as there's multiple threads open for this issue, I've closed this thread. If you continue to experience issues, please update on the Viki on Roku not working thread.

Cheers,
Kristie
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curtishs50_439
April 05, 2018 02:12

Yea same here and saw others having same issue, must be a server issue.

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sandranoiwood_380
April 05, 2018 02:40

Urgh...I just bought a new roku stick...unable to play....when I click on the video...it takes me back to roku home screen....if anyone knows a solution please let me know thank you

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lbuchanan
April 05, 2018 02:47

Same....reloaded app also and nothing.

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victoria63645_769
April 05, 2018 02:53

Same here. I also posted about it and haven't heard a thing back which is also strange. Anyone know what's going on?

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sandranoiwood_380
April 05, 2018 02:59

No but I hope it gets fixed asap...I just spent $90 on my new roku and for dang sure it ain't that :((

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lbuchanan
April 05, 2018 02:59

Try now it is working for me.

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sandranoiwood_380
April 05, 2018 03:04

Sweet....thank you so much...works now

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knkinney_239
April 05, 2018 03:04

nope

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victoria63645_769
April 05, 2018 03:06

https://support.viki.com/hc/en-us/articles/360000164208-Roku-App-Status-for-2018 Found the answer when I did a Google search.

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lbuchanan
April 05, 2018 03:21

You may have to reload the app: "If you still experience the same problem, please update the app via Settings > System > System Update > Check Now."

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msgmtj_134
April 05, 2018 05:34

Victoria up above - thanks for the link - in other words, Viki is saying too bad roku customers, you have to wait until we decide you are as important as our other customers - i.e. Apple box, et al - to bother with you, since apparently not having big box stores like Costco feature rokus on the store floor as a 'hot item' product, you will have to find other ways - i.e. use your teeny tablet rather than watch it on a decent television sized screen - or subject yourself to the computer when I warrant that most working people who are subjected to a computer screen during their working hours have no DESIRE to have to come and stare AGAIN at a computer screen just to watch a viki episode. At least I do NOT. Thanks Viki for treating your roku people like substandard customers!

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