Comments

12 comments

  • Official comment
    Avatar
    Kristie

    Hey guys,

    Sorry for the issues you were experiencing with the Roku app!

    We've just released a fix for the issue.

    To fix it, please take the following steps:

    1. Go to your Roku Settings > System System Update
    2. Click Check Now
    3. This will update your Viki Roku app to the latest version we just released that contains the fix to the issue

    Also, as there's multiple threads open for this issue, I've closed this thread. If you continue to experience issues, please update on the Viki on Roku not working thread.

    Cheers,
    Kristie

  • Avatar
    curtishs50_439

    Yea same here and saw others having same issue, must be a server issue.

  • Avatar
    sandranoiwood_380

    Urgh...I just bought a new roku stick...unable to play....when I click on the video...it takes me back to roku home screen....if anyone knows a solution please let me know thank you

  • Avatar
    lbuchanan

    Same....reloaded app also and nothing.

     

  • Avatar
    victoria63645_769

    Same here. I also posted about it and haven't heard a thing back which is also strange. Anyone know what's going on?

  • Avatar
    sandranoiwood_380

    No but I hope it gets fixed asap...I just spent $90 on my new roku and for dang sure it ain't that :((

  • Avatar
    lbuchanan

    Try now it is working for me.

     

  • Avatar
    sandranoiwood_380

    Sweet....thank you so much...works now

  • Avatar
    knkinney_239

    nope

     

  • Avatar
    lbuchanan

    You may have  to reload the app: "If you still experience the same problem, please update the app via Settings > System > System Update > Check Now."

     

  • Avatar
    msgmtj_134

    Victoria up above - thanks for the link - in other words, Viki is saying too bad roku customers, you have to wait until we decide you are as important as our other customers - i.e. Apple box, et al - to bother with you, since apparently not having big box stores like Costco feature rokus on the store floor as a 'hot item' product, you will have to find other ways - i.e. use your teeny tablet rather than watch it on a decent television sized screen - or subject yourself to the computer when I warrant that most working people who are subjected to a computer screen during their working hours have no DESIRE to have to come and stare AGAIN at a computer screen just to watch a viki episode.  At least I do NOT.  Thanks Viki for treating your roku people like substandard customers!

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