[Solved] Viki on Roku not working

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13 comments

  • Official comment
    Avatar
    Kristie

    Hi everybody,

    Sorry for the issues you were experiencing with the Roku app!

    We've just released a fix for the issue.

    To fix it, please take the following steps:

    1. Go to your Roku Settings > System System Update
    2. Click Check Now
    3. This will update your Viki Roku app to the latest version we just released that contains the fix to the issue

    If you continue to experience any problems or have any other questions or concerns, please let me know!

    Cheers,
    Kristie

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    ellisone

    I’m having the same problem.  I logged out and logged back in and still won’t help.

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    victoria63645_769

    Usually I hear from Viki as soon as I post a problem but haven't heard from anyone yet. Must be really busy.

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    malidot

    I am having the same problem.  What is going on.  

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    knkinney_239

    same problem.

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    curtishs50_439

    I have the same issue today, logged out/in no good only works on PC it seems for now.

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  • Avatar
    victoria63645_769

    So strange I haven't heard from anyone from Viki looking into this.

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    victoria63645_769
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  • Avatar
    victoria63645_769

    https://support.viki.com/hc/en-us/articles/360000164208-Roku-App-Status-for-2018. I found this when I did a Google search about this problem,. evidently they are building a new app.

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    msgmtj_134

    Do you really think the new one will work better?  Or is it just the carrot before the horse tactics?  At this point after they have messed up their app three significant times in the last 8 months at least for their PAYING roku customers they have to do significant improvements i.e. not having their app crash every two to three months - to convince me that they have our best interests at heart.

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  • Avatar
    victoria63645_769

    It's working now 🙌

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  • Avatar
    victoria63645_769

    Well it's working sort of halfway. I can watch some episodes but it doesn't recognize that I have an upgraded pass and my shows I'm following are gone. I did the system update. Hope it gets fixed soon.

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  • Avatar
    Kristie

    Hey victoria63645_984,

    I've just emailed you regarding why you're not seeing your Viki Pass benefits and you're not seeing the shows you're following.

    Also, if you don't see Viki Pass benefits, it can be useful to refer to this FAQ:
    Purchased Viki Pass but can't see benefits

    Best,
    Kristie

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