Answered

[Solved] Can't access QC benefits

Hey there,
So my problem ist that I have recently reached 3000 subtitles and with that also the QC Status. But I still can't watch the shows for QCs. There is no message, that I need the Viki Pass to watch them, the videos juste don't work. Only if I try to put subtitles on a video a message appears telling me I need Viki Pass to put subtitles on this episode.
Why do I not have the Viki Pass? I also diden't recive an e-mail congratulating me to my QC Status as I got one when I became a QC Trainee. Is this a bug? Or did I do something wrong?
I hope someone can help me with this issue.
Thanks a lot,
Rin

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  • Official comment

    Hi Rin,

    Thanks for letting us know. The team is looking into fixing it.

    I've also responded to your help request and will be following up there.

    Cheers,
    Kristie

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  • Hey Kristin,
    Thank you very much for your help.
    Rin

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