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[Solved] Can't access QC benefits

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rin_woods_291
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Hey there,
So my problem ist that I have recently reached 3000 subtitles and with that also the QC Status. But I still can't watch the shows for QCs. There is no message, that I need the Viki Pass to watch them, the videos juste don't work. Only if I try to put subtitles on a video a message appears telling me I need Viki Pass to put subtitles on this episode.
Why do I not have the Viki Pass? I also diden't recive an e-mail congratulating me to my QC Status as I got one when I became a QC Trainee. Is this a bug? Or did I do something wrong?
I hope someone can help me with this issue.
Thanks a lot,
Rin

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  • Official comment
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    Kristie
    (Edited )

    Hi Rin,

    Thanks for letting us know. The team is looking into fixing it.

    I've also responded to your help request and will be following up there.

    Cheers,
    Kristie

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    rin_woods_291

    Hey Kristin,
    Thank you very much for your help.
    Rin

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