[Solved] Movie trailer plays instead of the actual movie (APPLE TV)

Hello everyone. 

I'm having an issue where I cannot watch a movie.  I press "watch" and it only plays the trailer.  The movie I tried to watch was "New Trial" (Korean).

However, if I use a web-browser to play the movie it works no issues.  It was only after doing this that movie appeared in my watch history.  One thing I noticed was that the thumbnails for "new trial" were different (depending on if it was the trailer or the actual movie).

Too many "extra" steps to watch a movie for a $100/annual service.  Anyone know of any fixes?



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  • Official comment

    Hey teambowder_926,

    Sorry about the trouble with playing "New Trial" on the Apple TV app. There appears to be a problem with this particular movie. The engineers are currently looking into it.

    While they fix it, an easy way you can watch this movie on your Apple TV is via Airplay. You can check out how to set up Airplay by referring to this article:
    How to use iOS Airplay with the Viki app


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