Comments

7 comments

  • Official comment
    Avatar
    Kristie

    Hi everybody,

    We're really sorry for the issues with video playback on the iOS app!

    The engineers have already fixed the issue.

    If you continue to experience issues with video playing on iOS apps, please let me know!

    Cheers,
    Kristie

  • Avatar
    57016773072946358219

    Same here.  In my case Korean program will not load.  However no problem with Chinese or Japanese programs.

  • Avatar
    simi11

    when you have a technical issue it's always good to give the following information:

    - your browser and the number of it

    - on which device you are watching

    - which drama will not play

  • Avatar
    57016773072946358219

    I DON'T KNOW WHAT YOU MEAN BY BROWSER AND NUMBER.  THE DEVICE IS ON I-PAD AND APPLE PHONE.  AS I SAID BEFORE NONE OF KOREAN DRAMA WILL LOAD BUT CHINESE OR JAPANESE DRAMA WILL LOAD TO PLAY.

  • Avatar
    kdlove

    Its been like that all morning on mine. I noticed the issue at 5:30 this morning and it’s 3:30 pm and still not working 😔

  • Avatar
    lisa_avery1115_160

    I have an iPhone and only Korean videos will not load. It says video failed to load. And only some dramas will not load. My Golden life and just between lovers are two of them.

  • Avatar
    lisa_avery1115_160

    If there is a technical issue just let us know. We are paid users and some of us are premium users.

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