Answered

[Solved] The videos will not load . When asked to play

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  • Official comment

    Hi everybody,

    We're really sorry for the issues with video playback on the iOS app!

    The engineers have already fixed the issue.

    If you continue to experience issues with video playing on iOS apps, please let me know!

    Cheers,
    Kristie

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  • Same here.  In my case Korean program will not load.  However no problem with Chinese or Japanese programs.

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  • when you have a technical issue it's always good to give the following information:

    - your browser and the number of it

    - on which device you are watching

    - which drama will not play

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  • I DON'T KNOW WHAT YOU MEAN BY BROWSER AND NUMBER.  THE DEVICE IS ON I-PAD AND APPLE PHONE.  AS I SAID BEFORE NONE OF KOREAN DRAMA WILL LOAD BUT CHINESE OR JAPANESE DRAMA WILL LOAD TO PLAY.

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  • Its been like that all morning on mine. I noticed the issue at 5:30 this morning and it’s 3:30 pm and still not working 😔

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  • I have an iPhone and only Korean videos will not load. It says video failed to load. And only some dramas will not load. My Golden life and just between lovers are two of them.

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  • If there is a technical issue just let us know. We are paid users and some of us are premium users.

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