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    Kristie

    Hey ansmith901,

    Could you check that in addition to your computer's volume settings, the Viki video player's volume settings is turned on as well.

    If you continue to experience problems with hearing the sound, please take the following steps:

    1. At the bottom of the video player, next to the volume icon, go to Settings > Report Video Issues
    2. Check the relevant categories and write any additional details and click Submit. This will automatically send us useful information that will help us debug what might be causing the issue you're experiencing.

    Please reply to this after you submit the form to let us know you've submitted the form. Also, please attach a short video or screenshots of the issues you're experiencing so that we can escalate the matter to our engineers.

    Best,
    Kristie

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