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[Closed] Video out of synch with sound and subs

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jalee
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Hi For the past week the videos I watch have been out of synch with the sound and the subs. The video been seconds late after the sound and subs. I turn on and off my laptop without success. It forced me to watch the dramas in other sites. Is it happening to only me? Any suggestions to resove the problem? Thank you.

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    Kristie
    (Edited )

    Hey jalee,

    I'm sorry you're experiencing issues with the audio and subtitles being out of sync.

    To help us troubleshoot the issue, could you do the following?

    1. At the bottom of the video player, next to the volume icon, go to Settings > Report Video Issues
    2. Check the relevant categories and write any additional details and click Submit. This will automatically send us useful information that will help us debug what might be causing the issue you're experiencing.

    Please reply to this email after you submit the form to let us know you've submitted the form. Also, please attach a short video or screenshots of the issues you're experiencing so that we can escalate the matter to our engineers.

    Thank you so much for your help. I'll look forward to your reply.

    Best,
    Kristie

     

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