[Solved] Wrong Region!!!

• Official comment

  

  Kristie

  February 05, 2018 06:09 (Edited February 05, 2018 06:09)

  Hey Crystal,

  This content was previously licensed in UK.

  However, as licenses are only for a limited time, the license for this show has since expired. Hence, it's now showing the restricted access error message.

  If you'd like to request this show in UK again, please fill up our content request form here. Our content licensing team will see it and do their best to acquire the title for you again.

  We work really hard to license the shows that we get requests for but do know that as this is a difficult process it might not always be possible. To learn more about our licensing process, check out this blog post written by our CEO.

  Thanks,
  Kristie

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• 

  Kristie

  February 01, 2018 06:06 (Edited February 05, 2018 06:09)

  Hey crystalsz_409,

  For us to troubleshoot why you're having problems watching some dramas, can you let me know the following information:

  1. The specific dramas and episodes you're experiencing trouble accessing
  2. Screenshot of the error message or issue you're seeing

  Thanks!
  Kristie

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• 

  crystalsz_409

  February 03, 2018 13:51

  Hi Kristie,

   

  Love Cheque Charge says: Restricted Access! Sorry, this content is not licensed for your region. 

   

  No buttons to push, just this error message. I live in the UK that is in Europe. The show is licensed to show in EU. So I just don't get what the problem is. 

   

  Thank you very much for your help. 

  Crystal

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