[NEW FEATURE] Expiring licenses notification

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24 comments

  • Official comment
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    Joshua

    Hi everyone! 

    Great news! We've just implemented this feature on the web for select titles and will be rolling this across all expiring titles on Viki in the near future! 

    Here's how it looks: 

    The titles mentioned:

    • Twenty Again
    • Bubblegum

    Thank you so much for your feedback thus far and we're glad to have been able to implement this for all of you. 

    Please keep your feedback and ideas coming on Viki Ideas!

    Cheers,
    Joshua

     

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    bozoli

    Absolutely. That's probably the most demotivating factor for a volunteer. If you're in the middle of a project and then all of a sudden it's all gone.

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    danylor

    Agree. But there was a time when I was notified that EOE will dissapear starting May back in 2017 and it´s still there. As for now, yesterday I found out I can access the editor of a 2012´ s drama where I am a moderator. Back then romanian subtitles were restricted. Nobody ever sent me a notification to inform me that the drama is now open to us. Let´s say that the CM was informed. There were 2 CMs. One is inactive for 2 years and the other... since 2013. I was like WHAT?!

    Another case. The same problem with another drama. We had completed the drama when the notice came that subtitles will be deleted as a request from the producers. I checked that too today. What do you think? We have all the subs back and no restriction for our language.Once again, I didn´t knew this. So, I am just speechless.

     

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    morgane_402

    Yes, I had the problem as a viewer too ! Just this morning a drama I had started watching very recently suddenly became unavailable in my region ! I had already watched 8 episodes out of 16, so as you can imagine it really pissed me off !

    I think one month's notice to warn the viewers would be enough for us to hurry up and finish watching, or to decide not to start watching...

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    crossfire

    Moon Embracing the Sun is no longer available in U.S. Would've been nice to post expiration date on main page of the drama. Geez! Watched up to episode 7 then poof episode 8 gone. 

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    darijaa000_383

    I was watching Oh the mysterious few minues ago and now its gone..... im...

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    morgane_402

    I also had that problem a couple of times when I started watching a drama (that had been available for 1 year or more already) and the drama was suddenly unavailable... So I totally agree that there should be a notification on the drama page stating how long the license will be valid for each country.

    But what I don't understand even more is: how can this happen for dramas that just started airing? For example, I was watching The Fiery Priest until 2 days ago and then yesterday the drama became "unavailable in my country"... This drama started less than a month ago!!! How come there was a license when the drama starts airing and then there is no license anymore??? After less than 3 weeks???

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  • Avatar
    Joshua
    Hi everyone! 
     
    We’d like to let you know that this feature in currently in the pipeline! Do stay tuned for updates 🙂
     
    We’ll look forward to letting you know once we’ve implemented this.
     
    Cheers,
    Joshua
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    crice59_322

    I was watching A Jewel in the Palace and, at the 49th episode (there are 54), it is now all of the sudden no longer available in my area...Really?  Please explain...This unfortunate episode unavailability comes at a pivotal point in this epic and moving Period drama.  Such a disappointment,..Will the last 6 episodes become available?  I prematurely ranked this drama a 10-star.  My bad.  Not for the acting and subs, but for not being upfront with an episode availability disclaimer.

    You should post a notice of unfinished program episodes disclaimer when viewers click on "Episode 1" or under the tag line before a viewer decides to watch that desired program.  

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    krinklekat

    Thank you Joshua for the update, this is great news!!

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    yoyolotl

    Same here. Jewel in the palace disappeared without notice when I was four episodes short of completing it. It is infuriating. I really think all dramas should post the dates they are officially licensed for, large and clear, in the first page. It would also be good if one could elect to receive notices for dramas that are expiring--something one could click on the drama main page to allow an email notification when the license is about to go. This is not the first time this happens and it's really aggravating. It is very simple to prevent yet Viki has run for years without addressing this problem. The reason this is hardly upvoted is that it is all too simple to just go and find a website in which to stream episodes illegally--I don't understand how Viki is not more protective of its customer base. This type of incident makes one wonder why one is bothering to pay fees (or, in my case also in the past, to spend tens or even hundreds of hours segmenting and translating for free) to then have series abruptly disappear.

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    krinklekat

    Question for everyone here regarding the translation part - if a show is removed due to licensing, but then later comes back to Viki, do you have to translate it all over again or is all the work you previously did saved somehow?

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    bozoli

    Thank you for the update, Joshua. Good news. I hope the upgrade is stable enough to be applied to all the other dramas on Viki.

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    buxomwenchxx_903

    You did this to Master in the house, how could you restrict the most popular show in Korea? This show is aired all over the world you seriously need to get this back!

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    colorkitten_426

    HI Joshua! Thanks for this announcement, but on what platforms is this message available? I do not see it in the android app or on the website. Where do I need to look to be sure dramas are not expiring soon? 

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  • Avatar
    Joshua

    Hi @buxomwenchxx_903

    We're sorry you feel this way! It appears that the title license had expired in your region. To request for a return of that title, please click here

    Cheers,
    Joshua

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  • Avatar
    Joshua

    Hi colorkitten_426,

    This messaging is currently on trial on web only for the below titles:

    • Twenty Again
    • Bubblegum

    We have noticed an issue with it not displaying for some users and we're working on fixing it shortly! 

    Will update when it's fixed :)

    Cheers,
    Joshua

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    lutra

    It was there and now it's no longer - until it is fixed, can anyone tell me when license is ending? My location is Germany. Was it the 14th, 17th of April?

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    Joshua

    Hi lutra!

    Here are the expiry dates:

    • Twenty Again - Jun 14th, 2019
    • Bubblegum - Jun 14th, 2019

    Cheers,
    Joshua

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    lutra

    Hi Joshua!

    There is still no change/update on this matter?

    As I think it is a matter of high demand by the viewers, I wanted to bring this topic back up again.

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  • Avatar
    Joshua

    Hi Lutra! 

    I'm sorry for the lack of updates so far, our team is still working on it to provide the best version of this feature! 

    We appreciate your patience with us :)

    Cheers,
    Joshua

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    elisabeth192_155

    I came back to check for updates as I've been affected by this problem again, TWICE. I also wanted to give feedback on what I think you guys plan to do with the expiry date showing up under the the drama name (as shown in the screenshot) I don't think this is effective as I don't go and click into every drama I plan on watching in the future so by the time I, or many others, go and try to start the drama it may already be gone. I would strongly suggest a leaving soon filter or tab. Where we could see every title leaving soon. Another option would be a tiny 'ex' next to the drama title. When starting a new drama I go through my watch later collection and seeing the ex or anything to indicate its leaving would then make me click in that drama asap to find out the date of unavailability. Also I rarely use the website I mostly use my android app so this hasn't helped me at all.

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    kuraimegami

    I'm not sure if I'd notice this little banner while going from one episode to the next. (I'm not seeing it anywhere atm so I can't check)

    I wouldn't mind getting a message on viki each month, listing all expiring dramas sorted by country of origin and than alphabetically.

    Maybe it's also possible to have a setting so users can choose to subscribe to this message. It could also be split up in countries, so there'd be a seperate message for the most popular countries of origin, giving the user more options when subscribing.

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    tweet998

    well, I would like to suggest also sending notifications for people who are following the show or if it's on their watch later collection, so we can know to hurry up and watch without having to check every single drama we'd like to watch. 

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