Answered

[Closed] Log-in issues

Getting error message of invalid password and not able to log in with tablet

However, signing in via browser using the same password works. Have also reset the password and works on browser but then attempting to log in using new password on tablet says the password is invalid.

After a few attempts it then locks you out for up to 24 hours.

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  • Official comment

    Hello jslow8_795, 

    Thanks for writing to Viki Community Support!  

    We are sorry that you are having issues getting into your account. As this involves your account details, we will be reaching out to you privately via a ticket on the Help Center.

    Please help to respond there too as this post will be closed to prevent multiple requests confusion.

    Thank you
    Dawn

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