Answered

[Closed] How do I change my password and log out of all devices?

I've noticed through my watch history that someone else has been using my account other than me. I've never given my account or password to anyone else so someone must have gotten my account information. So I think the best course of action is to reset my password and log out, however I don't know how to do so.

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  • Official comment

    Hello stefanie_kamper23_979,

    Thank you for reaching out to Viki Community Support!

    We're sorry to hear you're experiencing this. To log out of all devices at once, you will need to change or reset your password.

    To reset your password:

    1. Go to viki.com/forgot_password
    2. Enter the email address you used to register stefanie.ka*****3@gmail.com  
    3. You will receive an email with further instructions. Follow the steps and update your password. Make sure to check your Spam folder if you don't see the email in your Inbox.

    Please let us know if you experience any trouble resetting your password so that we can assist you by writing to our Help Center. Have a great day!

    Thank you,

    Darl

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