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[Closed] Viki app through Roku asking for a PIN

All of a sudden my Viki app on my Samsung TV through a Roku is asking for a PIN I have never created.  When I try to click on the "create PIN" nothing happens.  I am following all the steps these posts have suggested.  I have logged out and then back in on my Viki account on my computer and my phone.  Neither asks for a PIN nor can I see anyway to created one.  When I go to my Viki app through Roku it goes immediately to requesting a PIN.  I am at a loss what to do.

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  • Official comment

    Hi cherrithompson457_777,

    Thanks for reaching out to Viki Community Support.

    We will be reaching out to you privately via a ticket on the Help Center shortly so we can gather more information about this issue.

    Please help to respond there too as this post will be closed to prevent multiple requests confusion.

    Thank you,
    Darl

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