Answered

[Closed] Samsung flip z android 14 install issue after 8.19.24 update

I have never had an issue with the Viki app until now. I was on a flight & downloaded some episodes and was having an issue watching the last episode of one of the shows with the app continuously crashing. So I un-installed. I went to reinstall and it says my Samsung zflip is not compatible. PLEASE HELP 🙏 Why after the August 19th update am I not able to install. I tried just using online but it will only view in app.
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  • Official comment

    Hi kristykohn1969_925,

    Thanks for getting back to us, and for being part of our Viki community. We're thrilled to hear that the issue is now resolved for you.

    Once again, thank you for your patience and cooperation. If there's anything else you need help with, don't hesitate to reach out.

    Best regards,

    Darl

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  • I actually communicated with Viki Support. They were super fast and the fix to this issue was, I cleared cache in the Google Play app and then searched for current Android updates. Once the update was completed Google Play showed the installation option. Thank you Viki 😊 I am super happy.

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