[Closed] Subtitles/Captions (Eng) Not showing up on videos until refreshed

Every show I watch starts the first episode with subtitles, then every time after that I have to refresh 3 times (at least) and watch the ads over and over to get it to play with subtitles. So watching one 30min episode takes 45+ min. I've closed the browser and logged in and out, does anyone know why this is happening and how to fix it?



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  • Official comment

    Hi thejanetgrace_969,

    Thank you for getting in touch with Viki Community Support about your concern about subtitles. 

    We will be reaching out to you privately via a ticket on the Help Center shortly so we can gather more information about this issue.

    Please help to respond there too as this post will be closed to prevent multiple requests confusion.

    Thank you,

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